FREEDOM AND SAFETY
As the Internet of Things becomes more widespread, consumers must demand better security and privacy protections that don’t leave them vulnerable to corporate surveillance and data breaches. But before consumers can demand change, they must be informed — which requires companies to be more transparent.
The most dangerous part of IoT is that consumers are surrendering their privacy, bit by bit, without realizing it, because they are unaware of what data is being collected and how it is being used. As mobile applications, wearables and other Wi-Fi-connected consumer products replace “dumb” devices on the market, consumers will not be able to buy products that don’t have the ability to track them. It is normal for consumers to upgrade their appliances, and it most likely does not occur to them that those new devices will also be monitoring them.
Increased corporate transparency is desperately needed, and will be the foundation of any successful solution to increased privacy in the IoT. This transparency could be accomplished either by industry self-regulation or governmental regulation requiring companies to receive informed and meaningful consent from consumers before collecting data.
Generally, industries will respond if their customers demand more privacy. For example, after surveys revealed that new-car buyers are concerned about the data privacy and security of connected cars, the Alliance of Automobile Manufacturers (a trade association of 12 automotive manufacturers) responded by developing privacy principles they agreed to follow.
Businesses can self-regulate by developing and adopting industry-wide best practices on cybersecurity and data minimization. When companies collect user data, they must take responsibility for protecting their users; if they do not want to be responsible for the data, they should refrain from collecting it in the first place.
Some companies, such as Fitbit, embed privacy into their technology. The benefit of industry self-regulation is that each industry can create standards specific to the needs of their customers and the sensitivity of the data they collect.
The Consumer Financial Protection Bureau has foundthat arbitration clauses’ bar on class actions further hurts the public interest because lawsuits often generate publicity about a corporate practice, and, without them, consumers may not have access to that information. The agency has therefore proposedprohibiting mandatory arbitration clauses for most consumer financial products and services.
The Department of Education has also proposed a rule that would prohibit the use of pre-dispute mandatory arbitration agreements by for-profit schools, giving students who have been exploited the right to sue their schools. The Federal Trade Commission should consider proposing a similar rule that would prohibit the use of pre-dispute mandatory arbitration agreements by companies that sell IoT products.
Because this is such a complex problem, involving countless industries and implicating various privacy concerns, an adequate solution will require participation by consumers, businesses and the government. Consumers must demand to know what data is collected and how it is used. Industries should develop best privacy practices that match their customers’ expectations.
The Federal Trade Commission should bring enforcement actions for deceptive practices against companies that do not comply with their own privacy policies, holding them accountable to their customers. It should also consider prohibiting pre-dispute mandatory arbitration clauses, so that consumers can have a cause of action when their privacy is violated.
But before this can happen, consumers must demand to know what data is collected by their devices in the IoT.